Thank you to all who attended the spring 2022 in-person conference, and to the presenters who helped make it great!

Session Title Presenter Description
Decreasing Your Student Loan Cohort Default Rate: Leading a College-Wide Change Initiative at Mohave Community College Lisa Downey
Mohave Community College

Burgeoning student debt and the ability of programs to adequately prepare students for jobs that will allow them to repay that debt comprise a topic of great interest in the current higher education policy environment. A key accountability measure used by the Department of Education for more than two decades has been the student loan cohort default rate (CDR), which measures the percentage of an institution’s student borrowers who default on their federal student loans. Mohave Community College (MCC) had the sixth highest CDR for two-year public institutions for the FY2009 cohort at 36.7%. At risk of losing all federal financial aid eligibility, the institution underwent an impressive transformation in just 3 years, during which time MCC decreased the CDR by 8 percentage points through a combination of challenges and appeals, outreach, financial literacy, and student success efforts. MCC was able to achieve successful transformation through a top-down leadership strategy that included open communication and empowerment.

Finding Your Voice: Preparing for Your Most Critical Conversations Maggie Thom
University of Arizona

As Financial Aid Administrators, we are regularly faced with difficult and conflicting conversations surrounding our
professional opinion vs a current department policy. In this session, we will utilize resources such as introspection
reflections and self-improvement research to help you gain knowledge on how to best use your voice! You will leave this
session with a better understanding of how to navigate these critical conversations surrounding your next big pitch for

Summer, Intersessions, & Modules Virginia Hagins
Department of Education
Student-Ready Student Services Office: An Examination of Barriers to Serving Students Successfully L. Alexander Patrick, PhD
Glendale Community College

This session examines potential barriers in student services offices to serving students in optimal capacities.
Barriers will be examined at the systemic, cultural, and individual levels.

Delivering an Exceptional Customer Experience Michelle Enriquez
Citizens Bank

Create positive impressions by understanding the importance of customer service andimproving skills to deal with
difficult scenarios.

Finding Our Best (not more) Work in Financial Aid Sarah Everitt
Gonzaga University

Jobs in financial aid are fulfilling but challenging, unpredictable, and stressful. Join Sarah as she reflects on finding their
way out of overwork and into satisfaction and balance. This engaging session will explore ideas from a number of
bestselling authors, including practical time management tips, goal setting, and values clarification to help you find your
best work.

Infusing Financial Literacy into Your FA Office Christe LePeau
University of Arizona

Helping students understand how to make the most of their financial aid can be a part of the everyday life of your
financial aid office. Learn how to identify your campus needs and implement financial literacy programming for
your unique student population. We will cover a range of financial literacy ideas that can be brought to life, even
on a budget.

How to Engage Your Students Better than Tik Tok Rosemary Martinez-Kepford

With calls, email, texts, letters, and tweets, you might wonder how students still miss your
messages. Students are overstimulated and if you want your message to be heard, you have to
think like a social media company. Here, you will find the tools you need to engage your students
on their terms and make your message heard.

Supporting Students in a Virtual World Chris Campbell

While technology and the internet have made the impossible possible, there is also a danger for all of us – but
especially students – to subconsciously consume negative messaging.
In a social media world that prizes bigger, better, prettier and more popular, the fear of missing out (FOMO) is
wreaking havoc on mental, emotional, AND financial wellbeing.
In this session, we’ll discuss the very real consequences of FOMO, the effects of social media on spending and
saving, and how we can inform and empower students to resist.

Mentorship Programs: Connections that Matter

Martika Hubbard
University of Alaska Fairbanks

Amanda Cornelius
Northern Arizona University

 Learn about WASFAA's Rebekah Hoppel Saucedo Leadership Development Program and the mentoring opportunities within.  Learn how to become a mentor or mentee and the value that comes with each!
Institutional Charges Virginia Hagins
Department of Education
The False Positive: Preparing for Repayment and Avoiding a CDR Disaster Greg Kerr
ECMC Solutions

With the current administrative forbearance latest extension, payment relief has come for millions of borrowers.
With that relief though comes certain anxiety from student readiness to student success and your CDR. In this
session, we discuss where we think delinquency and default rates will head, the timeline you should be aware of,
and what you can do now to help your students avoid disaster.